SNOWNODE TERMS OF SERVICE



Last Revision: 29 December 2020

BASIC OVERVIEW

Basic Overview for the Terms of Service.

References to Snownode.com may be stated as "Our", "We", "Us", and other text variants. References to the person(s) or party that has bought and/or received a product from Snownode.com, responsible for the product, may be stated as "You", "Client", "Customer", and other text variants.

Breaking, failing, and/or not following these terms and conditions will, without refund, result in an instant termination and deletion of your service/product if we so think action is needed. Denial of these terms and conditions will also, without refund, result in an instant termination and deletion of your service/product if we so think action is needed. We do not hold responsibility if actions were made due to the failure to abide/accept the terms of service, and we also are eligible to refuse service being provided to anyone if needed.



1. MINECRAFT SERVICES

Server Relations and Guidelines.

By being given and/or by purchasing one or more of our minecraft services, you agree to these terms of service. By agreeing to these terms and services, you state that you have read and understood the complete Minecraft EULA (End User Licence Agreement). You may view it, if not already, here: https://account.mojang.com/documents/minecraft_eula. If any broken rules from that licence agreement are found and/or reported by or to us, we will terminate any services relating to minecraft that we have provided/given for and to you.

If any services enter overdue status you have 7 days to make payment for the said overdue service. Failure to do this will result in full termination of your service.

All Minecraft services offered come with unmetered storage and are subject to our fair usage policy

If you are found to be running your server in offline mode we retain the right to suspend/ terminate or discontinue support for your service without notice. Running your server in offline mode is not only against Mojangs EULA agreement but also has high-security consequences to your server. This leaves your server wide open to hackers/ attackers, if this proceeds to be the case we (snownode) are not responsible for any actions taken place on your service.



2. SERVICES AND PRICING

Modifications to Prices, Discounts, and Services.

Any products displayed, found, and sold/provided at Snownode.com may change, regardless of a notice (this does not mean that we won't provide any notice, but we have the right not to always provide one). We contain the right, regardless the time, to modify or discontinue any Services that we provide you, the client/customer with. A notice may be given, but we are eligible not to provide one. With every service offered on our website comes with a 24 hours moneys back guarantee. Snownode.com shall not and will not be liable to a third-party or to you for any change to the cost/price, suspension to the Product/Service, or any termination/discontinuance of the Product/Service.

Using any of our services for any form of gain or payment for a third party product or service is not permitted. If this is thought to be in place we retain the right to suspend or terminate your service.

Fair usage policy.

All services offered by us (Snownode) are subject to our fair usage policy explained below:

  • All storage is unmetered unless stated otherwise, Minecraft servers come setup with 200GB of storage as standard. If you require more storage we will assign more in the reason it is being used fairly.
  • We do not limit CPU usage on any servers as standard. If your server is using excesive amounts of CPU usage we will notify you to investigate this issue. If the issue is not resolved within 24 hours we retain the right to assign CPU limits to your service.


  • 3. ACCOUNT INFORMATION AND BILLING

    Our rights with your Account Information, and your Billing Rights.

    Snownode.com is illegible to refuse any order, product, or service you place/have placed with us. We, in our sole discretion, may terminate, cancel, or limit quantities purchased per person(s), parties, and/or groups. These restrictions can include orders set/placed by or under the same credit card, the same customer/client account, and/or orders that use the same shipping and/or billing address. In the time and/or event that we make a change to or cancel an order, service, or product from you, an attempt may be made to notify you through contacting the billing address, e-mail, and/or phone number provided at the time the order was made. The right is ours to limit or prohibit orders that, in our sole thought and/or judgment, appear to be placed by dealers, resellers or distributors that may affect the Snownode.com company.

    Any purchases made at Snownode.com are agreed by you to provide us with full, complete, current, and accurate account and purchase information unless allowed otherwise, personally. You agree to constantly update your account and other information if the time is needed (if any provided information has been changed), including credit card numbers and expiration dates, along with email addresses, so that we may complete your transactions with ease and contact you if needed, again, unless allowed otherwise, personally.

    AFFILIATES

  • Affiliate withdrawals can only be made to your Snownode credit balance.
  • The full affiliate link provided should be visible when it is clicked. Hiding it as another link or with a button or image is not permitted.
  • Only the affiliate link provided should be advertised - using another link (such as a shortened URL) to redirect to your affiliate link is not permitted.
  • The affiliate system is designed to refer new people to our service. Commissions will only apply to new customers.
  • If we reasonably believe a new account has been created to bypass the limitations in this terms of service, the commission will not apply.
  • Advertising your affiliate link on websites is permitted only if the website requires registration and displays that the author or user who posted the affiliate link is you. For example, forums are permitted, but most coupon listing websites are not.
  • Advertising your affiliate link on websites designed to provide coupon codes or discounts is not permitted.
  • Any attempts to exploit the affiliate system may result the removal of your affiliate balance, nullification of your eligible to withdraw your affiliate balance and/or closure of your account.
  • Violation of any of these terms may result in the removal of your affiliate balance, nullification of your eligibility to withdraw your affiliate balance and/or closure of your account.


  • 4. ACCOUNT CREDITS

    The Provided Rights alongside our Crediting System

    Any available credits given/awarded onto your account may be, and is illegible, to be traded for Snownode.com products. These include anything that is found/displayed to be open for sale. Credits on your account may not be traded/sold externally with a third-party group. If you go against this term of service and decide to sell, trade, and/or give the credits away, the credit will be removed from the account regardless of a warning, and any service/product assigned to that account may be terminated/discontinued.Additionaly, account credits cannot be withdrawn from account.



    5. Refunds & Disputes

    - All refund requests must be made via a ticket on our website.

    - When submitting a refund request, you must be logged into your client account. If you are not logged into your client account we cannot accept the refund request.

    -Refunds due to non user error such as Service outage or server not working will be fulfilled at our discretion.

    - A payment made for account top ups for credit cannot be refunded. Or account credit cannot be withdrawn from your account.

    - A payment made for the renewal of a service cannot be refunded.

    - Server Addons that have been "claimed/ used" are non refundable. These services included but not limited to:-

  • Server Setups
  • Dedicated IP(s)
  • Graphic Design
  • Server management Packs
  • - All refunds will be provided as credit or via the original payment method at our discretion.

    - If a client opens a dispute/ chargeback we reserve the right to suspend any and all of their services at our discretion.

    - When a refund is issued, any related services will be terminated.

    - It is not possible to cancel your server and refund/ cashout remaining days.



    6. Fair Usauge Policy/ Unlimited Policy

    While we offer unlimited bandwidth and disk space to our customers we reserve the right to remove excessive file(s) such as large logs, backups, or other files that may impact the nodes performance. This policy is in place to protect our users, since full disks (SSDs) can, and will, cause corruption of many files on the drive.



    7. MySQL Agreement

    While we offer instant database creation from our control panels, you need to understand that our databases are provided as a free service. Because of this we do not hold any liability for MySQL data loss or corruption. By using a database provided by Snownode, you understand that we reserve the sole right to terminate it if we deem it necessary. Additionally, our MySQL service is not to be used for personal use, this is not limited to but includes the usage of MySQL for private websites, and other non-server uses.



    8. Unfair Usuage

    If we find your server using any sort of system to bypass limits put on your server (such as slots or RAM amount) your server is subject to being terminated without refund.



    9. Support

    Any support requests required for products from MCProHosting shall be submitted through the billing system via tickets. A ticket may be submitted at https://snownode.com/clients/submitticket.php. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.



    10. Cancellations

    Service cancellations must be placed via the Request Cancellation area in our client panel.

    The client will have the option to specify a cancellation at the end of the billing period or, during some periods, immediate cancellation is offered. Immediate cancellations are permanent and cannot be aborted. A cancellation request does not guarantee a refund - a refund must be explicitly requested and is subject to our Refunds and Disputes policies.

    Snownode does not have access to any client's PayPal account. Snownode will attempt to cancel PayPal subscriptions via API requests after receipt of a cancellation request, however, it is the client's responsibility to ensure any active PayPal subscriptions to Snownode are cancelled via their PayPal account. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service.

    Automatic payments via credit or debit card entered into the Snownode website will be automatically cancelled upon receipt and confirmation of your cancellation request.



    11. Live Chat

    By starting a chat with a support representative, you agree to the following terms of service:

    Breaching any of these terms will result in the Live Chat privilege being revoked from the client either temporarily (up to 72 hours) or permanently. We reserve the right to revoke access to Live Chat at our discretion.

    Name and Email

    All clients must use the email address and name associated with their account to use the Live Chat system.

    Harassment and Threats

    Using Snownode’s Live Chat system to transmit any material that harasses another person, including but not limited to Snownode and/or its staff and partners, profanity, threats and destruction of property are forbidden and may result in Live Chat privileges being revoked.

    Level of Support

    The Live Chat system is to be used for informational purposes only. Snownode cannot guarantee the resolution of any issue you may have with our services during your session, even if you have purchased add-ons such as Mod Support or Plugin Setup.

    Some issues can only be handled through a support ticket. The support representative will direct you to the appropriate department if it is required.

    Support agents are prohibited from coming onto your server to help resolve issues while you are in the Live Chat system.

    Snownode can only offer support for the services that it provides and only to the client who purchased the services.

    Security and Verification

    There are certain aspects where due to the lack of verification, the user must submit a ticket with the billing account associated with the product in question. This must be done to verify that you are the account owner.



    AUP (acceptable Use Policy)

    1. Forgery or Impersonation

    Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.



    2. Harassment

    Use of Snownode services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.



    3. Illegal Use

    Snownode services may not be used for illegal purposes or in support of illegal activities. Snownode reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.



    4. Threats

    Use of Snownode's services to transmit any material (by e-mail, uploading, posting or otherwise sharing) that threatens or encourages bodily harm or destruction of property.



    5. Fraudulent Activity

    Use of Snownode's services to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."



    6. Network disruptions and unfriendly activity:

    Use of Snownode's services for any activity which affects the ability of other people or systems to use Snownode's Services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. Snownode will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.



    7. Fraud

    Fraud involves knowing a misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated.



    8. Third-party Links, Sites and Services

    Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Snownode. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Snownode, you do so at your own risk and you agree that Snownode will have no liability arising from your use of or access to any third-party website, service, or content.